Shipping & Returns
At Sisterhood Surprise, we strive to provide a seamless shopping experience. Please read the policy carefully before placing an order. By completing a purchase, you agree to the terms outlined here.
1. Shipping Information
We offer a variety of shipping options to meet your needs. Shipping rates and delivery times depend on your location, selected shipping method, and the weight/size of the items in your order.
Approximate Shipping Timeframes
- Standard Shipping: 7-9 business days
- Expedited Shipping: 5-7 business days
Note: Delivery times are estimates and may vary depending on the courier and location.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, the weight of the items, and the shipping method you choose. You can view the shipping charges before completing your purchase.
International Shipping
Currently, we only offer shipping to the United States.
Order Processing Time
Orders are typically processed and shipped within 1-2 business days. Please allow extra time for processing during holidays or high-demand periods.
2. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the courier's website.
3. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays, misdeliveries, or returned packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately.
4. Returns & Exchanges
We want you to be happy with your purchase. If you're not completely satisfied with your order, we offer a returns and exchanges process under the following terms:
Eligibility for Returns
- Timeframe: Returns must be requested within 30 days of receiving your order.
- Condition: Items must be unused, unworn, and original, with all tags and packaging intact.
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Non-Returnable Items: Certain items may not be eligible for return, including:
- Gift cards
- Items on sale or clearance
- Customized or personalized products
Return Process
- Contact Us: To initiate a return or exchange, please get in touch with our customer service team at [Insert Email] or [Insert Phone Number]. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return is approved, we will send you a return authorization and instructions for returning your items.
- Shipping the Return: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your items.
- Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria. If approved, we will process your refund or exchange.
Refunds
- Method: Refunds will be issued using the original payment method during checkout.
- Processing Time: Refunds may take 5-10 business days, depending on your payment provider.
- Shipping Fees: Original shipping charges are non-refundable, except in cases where the return is due to an error or defect on our part.
5. Damaged or Defective Items
If you receive a damaged or defective item, please get in touch with our customer service team immediately at [Insert Email] with a photo of the damage or defect. We will assist you with a return, exchange, or refund.
6. Exchanges
If you would like to exchange an item for a different size, color, or product, please get in touch with us within 30 days of receiving your order. We will help facilitate the exchange, subject to product availability. If the item you want to exchange for is out of stock, we will issue a refund instead.
7. Cancellations
Orders can be canceled before they are processed and shipped. If you wish to cancel an order, please get in touch with us as soon as possible. Once your order has been processed or shipped, we cannot cancel it, and you will need to follow the return procedure.
8. Customer Service
If you have any questions or need assistance with shipping, returns, or exchanges, our customer service team is here to help. Don't hesitate to get in touch with us at:
Email: sisterhoodsurprise.co@gmail.com
Instagram: @sisterhoodsurprise
Thank you for shopping with Sisterhood Surprise! We aim to provide you with excellent products and service and are here to help you with any issues that may arise.